Shipping policy

Stocked items leave our regional warehouses within one business day. Ground service to all 50 states.

Last updated: September 14, 2026

Where we ship

Aura Lakes ships to all 50 United States, including Alaska and Hawaii, and to APO and FPO addresses. We do not ship outside the United States at this time.

Orders are filled from regional warehouses across the country. We route each order to the location that can get it to you fastest, so a single order with several items may arrive in more than one box and on more than one day. You are not charged extra when that happens.

Processing time

Stocked items ordered before 2:00 p.m. Central Time on a business day are picked, packed and handed to the carrier within one business day. Business days are Monday through Friday, not counting national holidays.

Items that are not stocked at the time you order, special order items and items built to your configuration take longer. If an item on your order will take more than three business days to leave the warehouse, we email you with the expected date before it ships.

Shipping methods and cost

Standard delivery uses ground service from national parcel carriers. Shipping cost is calculated at checkout from the weight, size and destination of your order, and is shown in full before you pay.

Expedited air service is available on many small parcel items. If you need a part by a specific date, contact us before you order and we will tell you what is realistic and what it costs.

Transit time is counted from the day the carrier picks the order up, not the day you place it. Carriers do not count weekends or holidays as transit days on ground service.

Addresses we cannot ship to

Some products are regulated for transport and cannot move through post office box addresses. This includes batteries, aerosols, paints, solvents, adhesives, fuel system components that have held fuel, and compressed gas items. These ship by ground only, to a street address, and require a person or a secure location to receive them.

If your order contains a regulated item and the only address on file is a post office box, we contact you for a street address before the order moves. Give us a street address at checkout to avoid the delay.

Regulated items are not eligible for air service, and they cannot be shipped to Alaska, Hawaii or APO and FPO addresses when the carrier prohibits it. We tell you before we charge you.

Freight and oversized items

Large items such as bed covers over a certain length, hard tops, boat seating pedestals, RV appliances, tanks and steps ship by freight truck rather than parcel. Freight items are quoted individually.

To order a freight item, add it to your cart or contact us and we will send you a written delivery quote for your address. The quote covers curbside delivery to a ground level address. Lift gate service, residential delivery, inside delivery, limited access locations such as farms, schools and job sites, and appointment scheduling are extra and are listed on the quote.

Inspect freight before you sign. Note any crushed corner, torn wrap or open carton on the delivery receipt, take photographs, and tell us the same day. A clean signature on a damaged shipment limits what the carrier will pay and limits what we can replace.

Tracking

You get a shipping confirmation by email with a tracking number as soon as the label is created. Tracking can take several hours to show movement after the label prints. If tracking has not updated for three business days, contact us and we will open a trace with the carrier.

Lost, late and damaged shipments

If a parcel is marked delivered and you do not have it, check with anyone else at the address and look for the carrier photograph in the tracking detail, then contact us within five days. We will file a claim and make it right.

If a box arrives damaged, keep the box and the packing material, photograph the outside and the contents, and contact us within five days of delivery. Carriers require the original packaging to settle a damage claim.

Carrier delays caused by weather, natural disaster or a carrier service interruption are outside our control. We will help you trace the shipment and we will replace anything that is genuinely lost.

Order changes and cancellations

Because stocked items move within one business day, the window to change or cancel an order is short. Contact us as soon as possible. If the order has not been picked we will change or cancel it at no charge. If it has already shipped, treat it as a return under our return policy.

Sales tax

Sales tax is applied where applicable based on the shipping address and current state and local rules. The tax amount is shown at checkout before you pay. Tax exempt customers can send us a valid exemption certificate before ordering and we will set the account up so tax is not charged going forward.