Frequently asked questions
Shipping, returns, fitment, freight, tax and warranty, answered plainly.
Ordering and shipping
How fast do orders ship?
Stocked items leave the warehouse within one business day. Transit on ground service is typically two to five business days depending on how far you are from the warehouse that fills the order.
Why did my order arrive in two boxes on two days?
We fill orders from regional warehouses and route each item from the location closest to you. Split shipments are normal and never cost you extra.
Can you ship to a post office box?
Usually yes, but not for regulated items such as batteries, aerosols, paints, solvents and adhesives. Those require a street address and ground service.
Do you ship outside the United States?
Not at this time. We ship to all 50 states and to APO and FPO addresses.
How do I get a freight quote?
Email us the item and the full delivery address. We reply with a written quote within one business day that shows curbside delivery plus any lift gate, residential or limited access charge.
Returns
How long do I have to return something?
Thirty days from delivery. The part must be unused, uninstalled and in its original packaging with all hardware and paperwork.
I opened the box and test fit the part. Can I still return it?
Often yes, case by case, with a restocking charge of 15 to 25 percent depending on the condition of the part and the packaging. We quote that number to you in writing before you ship it back.
What is not returnable at all?
Installed parts, cut or drilled parts, opened chemicals and paints, opened electronics unless defective, batteries that have been put into service, and special order or custom built items.
Who pays return shipping?
We do when the part is wrong, damaged or defective. You do when the reason is a change of mind or an ordering mistake.
When do I get my money back?
Within five business days of the return arriving and passing inspection, back to the original payment method.
Fitment and product questions
How do I know a part fits?
Use the fitment details on the product page, then check our fitment help page for what to measure. If anything is ambiguous, email us the year, make, model, trim and bed or hull length and we will confirm before you buy.
The fitment chart says it fits but it does not. What now?
Contact us the same day, before you modify anything. If published fitment data is wrong we treat it as our error, cover return shipping and find you the right part.
Are these genuine brand products?
Yes. We are authorized for every brand we list, so your purchase carries the full manufacturer warranty.
Payment, tax and warranty
Do you charge sales tax?
Sales tax is applied where applicable based on your shipping address and current state and local rules. The amount is shown at checkout before you pay.
I am tax exempt. What do you need?
Send us a valid exemption certificate before you order and we will set your account so tax is not charged going forward.
How does warranty work?
The manufacturer warranty applies. Inside 30 days of delivery we handle a failure as a defective return. After 30 days we help you open the claim, supply the proof of purchase and follow it through with you.
Do you have a business buying program?
Yes, for installers, shops, marinas, dealers, fleets and resellers. See the trade program page for who qualifies and how to apply.