Contact us
Order help, fitment questions, freight quotes and returns. Same business day answers.
Email us
info@auralakes.com reaches our whole support team. It is the fastest route for every kind of question, and it gives us a written record of your order and your vehicle so the next person who picks up the thread has the full history.
| General and order status | info@auralakes.com |
| Returns and exchanges | info@auralakes.com, subject line Return Request |
| Fitment help | info@auralakes.com, subject line Fitment |
| Freight quote | info@auralakes.com, subject line Freight Quote |
| Business buying program | info@auralakes.com, subject line Trade Application |
| Privacy requests | info@auralakes.com, subject line Privacy Request |
Hours
Monday to Friday, 8:00 a.m. to 5:00 p.m. Central Time. Closed on national holidays. Email received before 3:00 p.m. Central on a business day is answered the same day.
Help us help you faster
- Order questions: include the order number from your confirmation email.
- Fitment: year, make, model, trim, plus bed length for a truck or length and hull type for a boat.
- Returns: order number, part number and the reason, plus a photo if the part arrived wrong or damaged.
- Freight quotes: the full delivery address, and whether it is a residence, a business with a dock, or a limited access site.
- Warranty: photographs of the failure and of the part number label.
Where we are
Aura Lakes is a Minnesota business. We ship from regional warehouses across the United States rather than from a single storefront, which is why a package may arrive from a state you did not expect. We do not have a walk in counter.